FAQs

 

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on the items and select the size & color you wish to purchase. This will automatically put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy your order.

 

PAYMENT INFORMATION

What Payment Methods Are Accepted?
We accept Visa, MasterCard, AMEX as well as most of the other major credit and debit card providers. If you are having problems just email us at info@guerillamonkeyhead.com.

Are my payment details On-Line Safe?

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Why can’t I order the item that I want?

If you can’t choose a certain item or a size this means the product is currently sold out, you can give us a call to find out if this item will become available again or to put your name down on the returns list. If the product does become available we can then give you a call to let you know.

Guarantee

We guarantee your satisfaction. All items have a 30 day exchange period due to a manufacturers fault.

Back Orders

If your item is not in stock, we will order it for you. We will also email with the option to cancel your order if you would rather not wait. You may also decide on an alternative item.

Who should I to contact if I have any queries?

If you need to contact us, please email us on info@guerillamonkeyhead.com or ale@guerillamonkeyhead.com.